Introduction

If you ever forget your Microsoft 365 password or need to update it for security reasons, you can easily reset it using the Microsoft Authenticator app or the self-service password reset portal. This guide walks you through the process step by step.

Option 1: Resetting Your Password Using the Microsoft Authenticator App

If you’ve set up Multi-Factor Authentication (MFA) with the Microsoft Authenticator app, follow these steps:

1. Go to the Sign-in Page

• Visit https://login.microsoftonline.com.

• Enter your User ID (email address) and select Next.

2. Click “Forgot My Password”

• On the Enter Password screen, click Forgot my password.

3. Verify Your Identity

• Choose Microsoft Authenticator app as the verification method.

• Approve the sign-in request on your mobile device.

4. Set a New Password

• Enter and confirm your new password.

• Click Finish to complete the reset.

Option 2: Resetting Your Password Using the Self-Service Password Reset Portal

If you don’t have access to the Authenticator app, you can reset your password through Microsoft’s security portal:

1. Visit the Password Reset Page

• Go to https://passwordreset.microsoftonline.com.

2. Enter Your Information

• Input your User ID (email address) and type the displayed security code.

• Click Next.

3. Verify Your Identity

• Select a verification method (email, phone, or Authenticator app).

• Follow the prompts to receive and enter the security code.

4. Create a New Password

• Enter and confirm your new password.

• Click Finish.

How to Register for Self-Service Password Reset (Highly Recommended)

To ensure you can reset your password anytime, register your verification methods in advance:

1. Go to the Security Info Page.

2. Choose Microsoft Authenticator app or another verification method.

3. Follow the on-screen steps to set up your methods.

4. Click Finish once setup is complete.

How to Recover Credentials from the Microsoft Authenticator App

If you’ve used the Authenticator app before, you may be able to recover your credentials directly:

1. Open the Microsoft Authenticator app.

2. Tap on your work account.

3. Select Sign in to recover.

4. Confirm your email or phone number when prompted.

Need More Help?

If you experience any issues, please reach out to IT Support at support@myinnovativetechteam.com.