Support Article: How to Whitelist an Email in Outlook 365

Updated: 08/21/2026
Article #: 2


This article explains how to whitelist an email address or domain in Outlook 365 so that trusted messages are never marked as spam or moved to the Junk folder.

 

Whitelisting an email address or domain in Outlook ensures that messages from trusted senders are never marked as spam or moved to the Junk folder. This guide provides two simple methods: using Outlook settings and using the right-click menu in the Outlook client. A video tutorial is also included for visual learners.

 

Applies to:

  • Outlook 365 (Web)
  • Outlook Desktop Client (Windows/Mac)

Audience: End users and administrators who want to ensure important emails are delivered to the inbox.

 

Procedure

 

Method 1: Whitelist via Outlook Settings (Web/Outlook 365)

  1. Open Outlook 365 and click the gear icon (⚙️) in the top-right corner.
  2. Select View all Outlook settings.
  3. Navigate to Mail > Junk email.
  4. Under Safe senders and domains, click Add.
  5. Enter the email address or domain you want to whitelist (e.g., example@domain.com or domain.com).
  6. Click Save.

✅ Emails from this sender/domain will now bypass the Junk folder.

 

Method 2: Whitelist via Outlook Client (Desktop App)

  1. Right-click the email from the sender you want to whitelist.
  2. Select Junk.
  3. Choose one of the following options:
  4. Never Block Sender → Whitelists a single email address.
  5. Never Block Sender’s Domain → Whitelists all emails from that domain.
  6. Never Block Group or Mailing List → Whitelists distribution lists.

 

Troubleshooting

  • No Gear Icon? Use the right-click method in the Outlook client.
  • Blocked Emails Not Visible? Use Method 1 to manually add the address/domain.

 

References

 

Key Takeaways

  • Use Outlook settings for permanent whitelisting.
  • Use the right-click method for quick whitelisting directly from an email.
  • Always whitelist trusted senders to avoid missing important communications.

 

Need More Help?

 

If you experience any issues, please reach out to IT Support at support@myinnovativetechteam.com.






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